Why SERVPRO? It's because everyone who is part of the SERVPRO family.

12/12/2019 (Permalink)

The SERVPRO family

When it comes to choosing a restoration company out of so many companies out there, it can seem a daunting task.  We here at SERVPRO of Gainesville West/Alachua County West are no strangers to the familiar question: Why should I choose SERVPRO?  In all reality, that is a super easy question, because there are lots of whys.  I could probably spend hours in deep conversation with a potential customer telling them all the reasons why they should choose us, but if I had to choose just one thing, that one thing that is at the core of all the other reasons, it would be the building blocks of what we are, our employees. 

It begins with the owners and trickles all the way down from management, office, marketing, and our production staff.  We like to say around here that everyone is part of the SERVPRO family and that includes our customers and clients as well.  Many of us here at SERVPRO have been in the shoes of our customers and even in situations that are not personally experienced by our employees we try to treat our customers with empathy at all times, imagining if it were ourselves in that very situation.  We feel that you can be on the forefront of technology, have the best equipment and training as well as being backed over 1700 franchises, but at the end of the day it doesn’t amount to a hill of beans if you don’t have the right people utilizing those assets.  One of our core values sums up how operate day to day: 

We strive to act as a whole with moral principles including honesty, humility, empathy, positivity, trustworthiness, respectfulness, and loyalty. 

Without these values we cannot ever achieve real success as a company or individually because we are in an honorable profession helping people restore their lives.  Luckily as a company we have had many successes and that all comes down to each individual here at SERVPRO of Gainesville West/Alachua County West.